When you invest in a metal building, you want to know it will last. That's why every TOL building ships with a Limited Lifetime Paneling Warranty and a 90-Day Workmanship Warranty — covering both the material and the installation, so you have peace of mind from day one.
We're a manufacturer-direct operation. That means no third-party blame games, no buck-passing, and no waiting weeks to talk to someone who can actually help. If something isn't right, we make it right.
Engineered, fabricated, and installed by one team.
Every building we deliver is backed by both the panel manufacturer and our installation team — so the materials and the work that brings them together are covered.
PanelsLifetimeCovers panel substrate and finish under normal conditions for the lifetime of the original purchaser. To file a claim, you'll just need your order/invoice number, photos of the issue, the install date, and a quick site description.
Install90 DaysOur crews stand behind their work for a full 90 days. Coverage includes panel fit, fastening, flashing, and proper anchoring. If it's not right, we'll make it right — fast. Report issues quickly so we can act before conditions change.
An at-a-glance look at the coverage you get with every TOL build. For full terms, refer to the warranty document included with your order paperwork.
Our claims process is intentionally simple. Document, gather, submit, resolve — that's it.
Take clear photos of the affected area, the surrounding site, and any visible damage from multiple angles.
Have your order or invoice number, install date, and a short written description of the issue ready.
Call our team or send everything through our online contact form. We'll log it and assign a specialist.
We confirm within one business day, schedule a fix or replacement, and follow through to resolution.
No warranty in the industry covers every situation. Here are the most common things to keep in mind so you stay protected for the long haul.
Weak or uneven bases, improper drainage, or third-party anchoring that doesn't match our specs.
Damage from accidents, impacts, vehicle strikes, or any use the building wasn't engineered for.
Structural changes, added cuts, or alterations made without prior written approval from our team.
Damage not reported promptly after delivery or installation. Always inspect on day one.
Standing leaves, water pooling, or corrosive materials left against panels or fasteners.
Snow, wind, or seismic events that exceed the code package you ordered for your building.
Routine care is the easiest way to protect your investment and keep coverage in force. None of these take more than a few minutes.
Common questions about TOL Buildings warranty coverage, claims, and maintenance.
Have a different question? Call our team at 336-368-8900 — we're happy to help.
Every TOL building comes backed by real coverage and a team that picks up the phone. Talk to a specialist about your project — or file a claim — in one call.
